Online Ticketing FAQs

Trans-Bridge Lines is a reservation-based company. This means passengers must book their boarding passes for the exact run, day, and time they intend to travel or reschedule their ticket to the proper run.

With a reservation, passengers have a confirmed seat on the bus run they have purchased travel for.

When traveling under a reservation system, please be aware of these key points and terms of ticket use:

• Be sure to book the exact run, day, and time you intend to board. If your travel plans change, you will be required to reschedule your boarding pass to the correct run.
• A rescheduling fee of $2.00 per ticket will be charged for all One-Way and Round-Trip tickets that are rescheduled within 30 minutes of departure. Before that time, there is no fee to reschedule. This fee does not apply to Commuter Passes.
• Customers with tickets for another run, who wish to board, will be considered standby passengers. Standby passengers are defined as passengers arriving without a ticket, an incorrect ticket, a New Jersey Transit ticket (including Wind Creek), or those who intend to pay a Cash Fare.
• Standby passengers will have the opportunity to purchase their tickets online via their smartphones if there is seat availability. If there is no seat availability, standby passengers will need to purchase a ticket for the next available bus. They may board the booked bus if a confirmed passenger does not arrive within five minutes of departure. At that time, the driver will scan the existing ticket’s QR code and allow you to board.
• Passengers booked for any run should arrive approximately 15 minutes early and within five minutes of departure to avoid losing their seat to a standby passenger.
• If you cannot make your scheduled run, you are expected to reschedule the ticket. One-Way and Round-Trip tickets are valid for the date and time of travel and will become null and void if not used on that date. All tickets are non-refundable and no credits or refunds will be given.
• Commuters have 16 hours to reschedule boarding passes after a missed run. After that time, the boarding pass will become null and void, as the scheduled run was reserved for you and unused, representing the loss of a sold seat on the bus. No credits or refunds will be given.
• Commuter Passes will continue to be valid for the same terms of use, depending on the number of trips purchased: 30 calendar days on 10 and 20-trip passes, 33 calendar days on 30-trip passes, 34 calendar days on 40-trip passes.
• Reservations offer confirmed seating on the bus, but not a particular seat.

Please note: We encourage passengers to book their tickets online when traveling from the Port Authority Bus Terminal. Any tickets purchased at the New Jersey Transit ticket windows at the Port will be considered standby seating until further notice. This applies to passengers traveling to Wind Creek Bethlehem Casino as well.

Information regarding Reservations may also be viewed on our website HERE.

Commuters

When purchasing a 10, 20, 30, or 40-trip Commuter Pass online or at any of our Authorized Ticket Agent locations, creating an account is required. This is to the benefit of the passenger in managing boarding passes, making future purchases, and storing payment information for quicker checkouts. Having an account allows you to sign in and schedule each ticket for the day and time you will travel.

We are a reservation-based company. Passengers are required to book tickets for the exact run they will travel on or will need to reschedule to the correct run before being boarded by the driver. The benefit to having a reservation is that your bus run will be confirmed, providing peace of mind that you will have a seat. Having an account will be vital for making changes to your boarding passes in the event your work schedule changes or an unexpected event requires that you arrive or depart at another time or day.

One-Way and Round-Trip Tickets

Creating an account is optional for regular ticket purchases, although we highly recommend it. If you choose not to create an account, you will still need to supply your name and email address in order to track your purchase, if there is a need. You will, however, be prompted to proceed with your purchase as a 'Guest'.

Benefits of Creating an Account

Having a Trans-Bridge Lines account allows you to control your travel experience.

• Ability to change your trip details
• Reschedule boarding passes
• Easy access to boarding passes
• Stored payment details for faster purchases

Click here to create an account.

If you have navigated to the Sign In screen on our website and cannot remember your username and password, please do the following:

• Click ‘Forgot Password’
• Enter your email address
• A link to reset your password will be sent to you. Please note: The emailed link will expire after 24 hours. After that time, you will need to follow the above instructions to receive another link.

If you continue to experience difficulties gaining access to your account, please email webmaster@transbridgelines.com or call our Customer Service Department at 610-868-6001 and someone will be happy to assist you.

Yes, there is a fee schedule for purchasing tickets online.

• Each One-Way ticket will incur a $2.00 fee upon purchase
• Each Round-Trip ticket will incur a $4.00 fee upon purchase
• Rescheduling tickets will incur a $2.00 fee upon changing the details of your travels
• Commuter Pass purchases will incur a $4.00 fee upon purchase
• Managing boarding passes (scheduling or rescheduling travel) on a Commuter Pass will not incur any additional fees and includes unlimited changes
• There are no fees when purchasing tickets at our Authorized Ticket Agent locations

Please follow these steps to purchase a Senior/Military/Disabled Reduced Fare ticket:

• Click Buy Tickets from the Home page of our website
• Click 'One Way' or 'Round Trip' and choose your departure and destination locations, and the date you wish to travel. Note: You must know the day you will travel and each date will be a separate transaction.
• Under the Passenger field, choose Senior/Military/Disabled and the number of tickets you wish to purchase.  Please note that you will need to set the Adult passenger count to zero to avoid purchasing a regular Adult fare.
• Click Search and follow the prompts for booking the time you wish to travel
• When you reach the payment page, you will be charged the Senior/Military/Disabled Reduced Fare, along with a $2.00 processing fee - To avoid this fee, you may purchase your ticket from any of our Authorized Ticket Agent locations.

In order to add and save a new form of payment, you must be in the process of making a purchase. Our system currently does not allow you to update your payment information outside of a purchase.

When purchasing a One-Way, Round-Trip, or Commuter Pass purchase, follow these steps for storing a new form of payment:

• Sign in to your account
• Choose the Commuter Pass or ticket you wish to purchase
• Click ‘Agree to Terms and Conditions’ and ‘Continue’
• On the ‘Select Payment Method’ page, click ‘Select’ next to ‘Enter a new credit card’
• On the top left, check the ‘Store this card in my account’ box
• Fill in the information fields and click ‘Purchase’
• Your card is now stored for future purchases

Each Trans-Bridge Lines passenger is allowed two suitcases and one carry-on under the following guidelines. As long as these rules are followed, it is not necessary to update your boarding pass for the number of bags.

• Any baggage stored in the baggage compartment must be tagged with a legible name tag
• Passengers must identify themselves when picking up their baggage at their destination
• All bags are subject to search and inspection
• The maximum weight limit is 50 pounds per bag
• A folding bicycle in a standard-sized carrying bag is permitted and will be transported in the lower baggage bay
• Excess baggage or large items, such as full-sized bicycles, will be transported for additional costs. Please call 610-868-6001 for details.

Click here to read our full Baggage Policy information.

In order to schedule a trip on your Commuter Pass, please follow these steps:

• Log into your account
• Click 'Sign In' and enter your email address and password -  If you do not know your password or forgot it, click ‘Forgot Password’, enter your email address, and a link will be sent to you to reset the password. Please note: The emailed link will expire after 24 hours. After that time, you will need to follow the above instructions to receive another link.
• Click 'Commuter' from the top menu to view 'My Passes'
• Next to your Commuter Pass, click 'Book Ride'
• Choose your departure and arrival locations
• Select your travel date from the calendar  - This will generate a list of times available for booking.
• Click 'Book' next to your desired time to schedule
• Click 'Go Back' after reviewing your boarding pass if you wish to book more rides

Remember:

• Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. Boarding passes may also be presented electronically to the driver.
• Your scheduled boarding pass will remain in your account until it is used or expires
• From your smartphone, boarding passes may be added to Apple or Google Wallet. Simply click the black 'Save to Phone' button at the bottom of your boarding pass.
• If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the 'Save to Phone' button to add the new one

In order to reschedule a trip on your Commuter Pass, please follow these steps:

• Log into your account
• Click 'Sign In' and enter your email address and password
• Click 'My Trips' from the top menu
• Next to the trip you wish to reschedule, click 'View Ride' then 'Reschedule'
• Choose your departure and arrival locations
• Select your travel date from the calendar  - This will generate a list of times available for booking.
• Click 'Reschedule' next to your new desired time to reschedule your boarding pass/ticket
• Click 'Go Back' after reviewing your boarding pass if you wish to book or reschedule more rides
• Note: Commuters have 16 hours to reschedule boarding passes after a missed run. After that time, the boarding pass will become null and void, as the scheduled run was reserved for you and unused, representing the loss of a sold seat on the bus. No credits or refunds will be given.

Remember:

• Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. Boarding passes may also be presented electronically to the driver.
• Your scheduled boarding pass will remain in your account until it is used or expires
• From your smartphone, boarding passes may be added to Apple or Google Wallet. Simply click the black 'Save to Phone' button at the bottom of your boarding pass.
• If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the 'Save to Phone' button to add the new one

In order to reschedule One-Way or Round-Trip boarding passes, please follow these steps:

• Log into your account
• Click 'Sign In' and enter your username and password
• From the top menu, choose 'My Trips'
• Next to the trip you wish to reschedule, click 'View Ride' then 'Reschedule'
• Select your travel date from the calendar  - This will generate a list of times available for booking
• Click 'Reschedule' next to your new desired time to reschedule your boarding pass/ticket
• Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. Boarding passes may also be presented electronically to the driver.
• Click 'Go Back' after reviewing your boarding pass if you wish to book or reschedule more rides
• Rescheduling tickets will incur a $2.00 per ticket processing fee if scheduled less than 30 minutes before departure
• Note: One-Way and Round-Trip tickets may be rescheduled any time before the original date and time of travel. If a passenger cannot make their scheduled run, they are expected to reschedule the ticket. One-Way and Round-Trip tickets are valid for the date and time of travel and will become null and void if not used on that date. All tickets are non-refundable and no credits or refunds will be given.

Remember:

• Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. Boarding passes may also be presented electronically to the driver.
• Your scheduled boarding pass will remain in your account until it is used or expires
• From your smartphone, boarding passes may be added to Apple or Google Wallet. Simply click the black 'Save to Phone' button at the bottom of your boarding pass.
• If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the 'Save to Phone' button to add the new one

Boarding passes do not need to be printed. All boarding passes may be shown electronically on your phone or other devices by signing into your account and presenting the boarding pass with QR code to the motorcoach driver for scanning.

Passengers may also save their boarding pass to their phone by taking a screenshot of their pass and storing it as an image on their phone. When choosing this method, it is extremely important that the QR code is not clipped or the photo blurry. This could result in a failure to scan the ticket and a denial of boarding.

From your smartphone, boarding passes may be added to Apple or Google Wallet. Simply click the black 'Save to Phone' button at the bottom of your boarding pass. If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the 'Save to Phone' button to add the new one.

If you wish to present paper boarding passes to the driver, you may ask your Authorized Ticket Agent to print them for you. You will need to have your boarding passes scheduled or know your dates of travel for the ticket agent to enter before printing. You may also print your tickets from your home printer by following these steps:

• Sign into your account
• Click ‘Sign In’ and enter your email address and password –  If you do not know your password or forgot it, click ‘Forgot Password’, enter your email address, and a link will be sent to you to reset the password. Please note: The emailed link will expire after 24 hours. After that time, you will need to follow the above instructions to receive another link.
• Click ‘My Trips’ from the top menu to view scheduled boarding passes
• Next to your scheduled boarding pass, click ‘View Ride’ and 'View Boarding Pass'
• Choose the green 'Print' button
• Click ‘Go Back’ to view and print more boarding passes

One-Way and Round-Trip tickets are valid for the date and time of travel and will become null and void if not used on that date

• To avoid the loss of your One-Way or Round-Trip ticket, please reschedule your pass before the original date of travel
• Commuter Passes are valid for 30 days from the first scheduled date of travel
• Commuter Passes are valid for 30 days from the first scheduled date of travel
• 30-trip passes will receive an extra three days of use
• 40-trip passes will receive an extra four days of use
• Commuter Pass time frames are based on calendar days and include Saturdays and Sundays
• Commuters have 16 hours to reschedule boarding passes before they become null and void.

When purchasing a Commuter Pass, the valid time frame for the pass you are purchasing will appear on the ‘Select a Commuter Pass’ page of your purchase.

Once you’ve purchased your chosen pass (10, 20, 30, or 40-trip pass), the expiration date of the pass is visible by signing in to your account, and clicking ‘Commuter’ and ‘My Passes’. The start date and expiration date appear under the number of rides left (in the white box).

Commuter Passengers may cancel a trip up to 16 hours past the originally scheduled day and time by following these steps:

• Sign in to your Trans-Bridge Lines account
• Click 'My Trips' from the black menu bar
• Choose 'Upcoming'
• Locate the trip you wish to cancel and click the 'View Ride' button
• On the bottom, right-hand side of the page (beneath 'View Boarding Pass'), click 'Cancel'
• The trip will be removed automatically and that boarding pass will go back into your Commuter Pass for rescheduling
• After 16 hours past the original time and day, the ticket becomes null and void and ineligible for rescheduling. No credits or refunds will be given.

One-Way and Round-Trip bus tickets may be canceled any time before the original date and time of travel, however, passengers are required to contact our Customer Service Department at 610-868-6001 to request the cancellation.

One-Way and Round-Trip tickets may be rescheduled any time before the original date and time of travel by signing into your account and following the prompts.