Online / In-Person Ticketing
FREQUENTLY ASKED QUESTIONS

COMMUTERS
When purchasing a 10, 20, 30, or 40-trip Commuter Pass online or at any of our Authorized Ticket Agent locations, creating an account is required. This is to the benefit of the passenger in managing boarding passes, making future purchases, and storing payment information for quicker checkouts. Having an account allows you to sign in and schedule each ticket for the day and time you will travel. This will be important as we transition to a reservation-based system, which is coming soon. At that time, it will be required that each ticket is booked for the exact run the passenger will travel on or they will need to reschedule to the correct run before being boarded by the driver. The benefit to the reservation system is that your bus run will be confirmed, providing peace of mind that you will have a seat. Having an account will be vital for making changes to your boarding passes in the event that your work schedule changes or an unexpected event require that you arrive or depart at another time or day.

ONE-WAY & ROUND-TRIP TICKETS
Creating an account is optional for regular ticket purchases, although we highly recommend it. If you choose not to create an account, you will still need to supply your name and email address in order to track your purchase, if there is a need. You will, however, be prompted to proceed with your purchase as a ‘Guest’.

BENEFITS OF CREATING AN ACCOUNT
Having a Trans-Bridge Lines account allows you to control your travel experience.

  • Ability to change your trip details
  • Reschedule boarding passes
  • Easy access to boarding passes
  • Stored payment details for faster purchases

Click HERE to create an account or go to www.transbridgelines.com/tickets and click ‘Create An Account’.

If you have navigated to the  ‘Sign In’ screen on our website at www.transbridgelines.com and cannot remember your username and password, please do the following:

  • Click ‘Forgot Password’
  • Enter your email address
  • A link to reset your password will be sent to you. Please note: The emailed link will expire after 24 hours. After that time, you will need to follow the above instructions to receive another link.

If you continue to experience difficulties gaining access to your account, please email webmaster@transbridgelines.com or call our Customer Service Department at 610-868-6001 and someone will be happy to assist you.

Yes, there is a fee schedule for purchasing tickets online via our website at www.transbridgelines.com/tickets.

  • Each One-Way ticket will incur a $2.00 fee upon purchase
  • Each Round-Trip ticket will incur a $4.00 fee upon purchase
  • Rescheduling tickets will incur a $2.00 fee upon changing the details of your travels
  • Commuter Pass purchases will incur a $4.00 fee upon purchase
  • Managing boarding passes (scheduling or rescheduling travel) on a Commuter Pass will not incur any additional fees and includes unlimited changes
  • There are no fees when purchasing tickets at our Authorized Ticket Agent locations

Please follow these steps to purchase a Senior/Military/Disabled Reduced Fare ticket:

  • Click ‘Buy Tickets‘ from the Home page of our website
  • Click ‘One Way’ or ‘Round Trip’ and choose your departure and destination locations, and the date you wish to travel –
    Note: You must know the day you will travel and each date will be a separate transaction. 
  • Under the ‘Passenger’ field, choose Senior/Military/Disabled and the number of tickets you wish to purchase.  Please note that you will need to set the Adult passenger count to zero to avoid purchasing a regular Adult fare.
  • Click ‘Search’ and follow the prompts for booking the time you wish to travel
  • When you reach the payment page, you will be charged the Senior/Military/Disabled Reduced Fare, along with a $2.00 processing fee – To avoid this convenience fee, you may purchase your ticket from any of our Authorized Ticket Agent locations.

In order to add and save a new form of payment, you must be in the process of making a purchase. Our system currently does not allow you to update your payment information outside of a purchase.

When purchasing a One-Way, Round-Trip, or Commuter Pass purchase, follow these steps for storing a new form of payment:

  • Sign in to your account
  • Choose the Commuter Pass or ticket you wish to purchase
  • Click ‘Agree to Terms and Conditions’ and ‘Continue’
  • On the ‘Select Payment Method’ page, click ‘Select’ next to ‘Enter a new credit card’
  • On the top left, check the ‘Store this card in my account’ box
  • Fill in the information fields and click ‘Purchase’
  • Your card is now stored for future purchases

Each Trans-Bridge Lines passenger is allowed two suitcases and one carry-on under the following guidelines. As long as these rules are followed, it is not necessary to update your boarding pass for the number of bags.

  • Any baggage stored in the baggage compartment must be tagged with a legible name tag
  • Passengers must identify themselves when picking up their baggage at their destination
  • All bags are subject to search and inspection
  • The maximum weight limit is 50 pounds per bag
  • A folding bicycle in a standard-sized carrying bag is permitted and will be transported in the lower baggage bay
  • Excess baggage or large items, such as full-sized bicycles, will be transported for additional costs. Please call 610-868-6001 for details.

Click HERE to read our full Baggage Policy information.

In order to schedule a trip on your Commuter Pass, please follow these steps:

  • Log into your account at www.transbridgelines.com/tickets
  • Click ‘Sign In’ and enter your email address and password –  If you do not know your password or forgot it, click ‘Forgot Password’, enter your email address, and a link will be sent to you to reset the password. Please note: The emailed link will expire after 24 hours. After that time, you will need to follow the above instructions to receive another link.
  • Click ‘Commuter’ from the top menu to view ‘My Passes’
  • Next to your Commuter Pass, click ‘Book Ride’
  • Choose your departure and arrival locations
  • Select your travel date from the calendar  – This will generate a list of times available for booking.
  • Click ‘Book’ next to your desired time to schedule
  • Click ‘Go Back’ after reviewing your boarding pass if you wish to book more rides

Remember:

  • Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. Boarding passes may also be presented electronically to the driver.
  • Your scheduled boarding pass will remain in your account until it is used or expires
  • From your smartphone, boarding passes may be added to Apple or Google Wallet. Simply click the black ‘Save to Phone’ button at the bottom of your boarding pass.
  • If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the ‘Save to Phone’ button to add the new one

In order to reschedule a trip on your Commuter Pass, please follow these steps:

  • Log into your account at www.transbridgelines.com/tickets
  • Click ‘Sign In’ and enter your email address and password
  • Click ‘My Trips’ from the top menu
  • Next to the trip you wish to reschedule, click ‘View Ride’ then ‘Reschedule’
  • Choose your departure and arrival locations
  • Select your travel date from the calendar  – This will generate a list of times available for booking.
  • Click ‘Reschedule’ next to your new desired time to reschedule your boarding pass/ticket
  • Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. Boarding passes may also be presented electronically to the driver.
  • Click ‘Go Back’ after reviewing your boarding pass if you wish to book or reschedule more rides
  • Note: Commuters have 16 hours to reschedule boarding passes. After that time, the boarding pass will become null and void, as the run was reserved for you and unused, representing the loss of a sold seat for that run.

Remember:

  • Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. Boarding passes may also be presented electronically to the driver.
  • Your scheduled boarding pass will remain in your account until it is used or expires
  • From your smartphone, boarding passes may be added to Apple or Google Wallet. Simply click the black ‘Save to Phone’ button at the bottom of your boarding pass.
  • If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the ‘Save to Phone’ button to add the new one

In order to reschedule One-Way or Round-Trip boarding passes, please follow these steps:

  • Log into your account at www.transbridgelines.com/tickets
  • Click ‘Sign In’ and enter your username and password
  • From the top menu, choose ‘My Trips’
  • Next to the trip you wish to reschedule, click ‘View Ride’ then ‘Reschedule’
  • Select your travel date from the calendar  – This will generate a list of times available for booking
  • Click ‘Reschedule’ next to your new desired time to reschedule your boarding pass/ticket
  • Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. Boarding passes may also be presented electronically to the driver.
  • Click ‘Go Back’ after reviewing your boarding pass if you wish to book or reschedule more rides
  • Note: One-Way and Round-Trip tickets may be rescheduled any time before the original date and time of travel. Boarding passes are valid for the date and time of travel and will become null and void if not used on that date, as the run was reserved for you and unused, representing the loss of a sold seat for that run.

Remember:

  • Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. Boarding passes may also be presented electronically to the driver.
  • Your scheduled boarding pass will remain in your account until it is used or expires
  • From your smartphone, boarding passes may be added to Apple or Google Wallet. Simply click the black ‘Save to Phone’ button at the bottom of your boarding pass.
  • If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the ‘Save to Phone’ button to add the new one

Boarding passes do not need to be printed. All boarding passes may be shown electronically on your phone or other devices by signing into your account and presenting the boarding pass with QR code to the motorcoach driver for scanning.

Passengers may also save their boarding pass to their phone by taking a screenshot of their pass and storing it as an image on their phone.

From your smartphone, boarding passes may be added to Apple or Google Wallet. Simply click the black ‘Save to Phone’ button at the bottom of your boarding pass. If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the ‘Save to Phone’ button to add the new one.

If you wish to present paper boarding passes to the driver, you may ask your Authorized Ticket Agent to print them for you. You will need to have your boarding passes scheduled or know your dates of travel for the ticket agent to enter before printing. You may also print your tickets from your home printer by following these steps:

  • Sign into your account at www.transbridgelines.com/tickets
  • Click ‘Sign In’ and enter your email address and password –  If you do not know your password or forgot it, click ‘Forgot Password’, enter your email address, and a link will be sent to you to reset the password. Please note: The emailed link will expire after 24 hours. After that time, you will need to follow the above instructions to receive another link.
  • Click ‘My Trips’ from the top menu to view scheduled boarding passes
  • Next to your scheduled boarding pass, click ‘View Ride’ and ‘View Boarding Pass’
  • Choose the green ‘Print’ button
  • Click ‘Go Back’ to view and print more boarding passes

Yes, as we transition to a reservation system, the expiration dates for tickets are changing.

  • One-Way and Round-Trip tickets are valid for the date and time of travel and will become null and void if not used on that date
  • To avoid the loss of your One-Way or Round-Trip ticket, please reschedule your pass before the original date of travel
  • Commuter Passes are valid for 30 days from the first scheduled date of travel
  • 30-trip passes will receive an extra three days of use
  • 40-trip passes will receive an extra four days of use
  • Commuter Pass timeframes are based on calendar days and include Saturdays and Sundays
  • Commuters have 16 hours to reschedule boarding passes. After that time, assistance from our Customer Service Department is required. Please call 610-868-6001.

When purchasing a Commuter Pass, the valid time frame for the pass you are purchasing will appear on the ‘Select a Commuter Pass’ page of your purchase.

Once you’ve purchased your chosen pass (10, 20, 30, or 40-trip pass), the expiration date of the pass is visible by signing in to your account, and clicking ‘Commuter’ and ‘My Passes’. The start date and expiration date appear under the number of rides left (in the white box).

Commuter Passengers may cancel a trip, before the original date and time of travel, by following these steps:

  • Sign in to your Trans-Bridge Lines account
  • Click ‘My Trips’ from the black menu bar
  • Choose ‘Upcoming’
  • Locate the trip you wish to cancel and click the ‘View Ride’ button
  • On the bottom, right-hand side of the page (beneath ‘View Boarding Pass’), click ‘Cancel’
  • The trip will be removed automatically and that boarding pass will go back into your Commuter Pass for rescheduling
  • Passengers will be unable to Cancel/Reschedule a trip after the original date and time of travel have passed. For assistance, please call Customer Service at 610-868-6001.

To cancel any One-Way and Round-Trip bus ticket before the original date and time of travel, passengers are required to contact our Customer Service Department at 610-868-6001.

One-Way and Round-Trip tickets may be rescheduled any time before the original date and time of travel by signing into your account and following the prompts.

Passengers will not be permitted to reschedule a boarding pass after the originally scheduled day and time have passed.