Online Ticketing FAQs

Trans-Bridge Lines is a fully reservation-based company. This means passengers have a confirmed booking for the run, date, and time they have purchased to travel. If plans change, passengers must reschedule their tickets for the run they plan to board.

Passengers booked for any run should arrive approximately 15 minutes early and within five minutes of departure to avoid losing their seat to a standby passenger.

Customers who wish to board an earlier bus on the same scheduled day of travel as their original ticket, may do so as a standby passenger. Standby passengers are defined as passengers arriving without a ticket, an incorrect ticket, or those who intend to pay a Cash Fare. Note: Cash Fares are not available at the Port Authority Bus Terminal.

 Standby passengers should attempt to purchase tickets online if there is seat availability on the bus they wish to board. If there is no seat availability, standby passengers should purchase a ticket for the next available bus. They may then board an earlier bus with that ticket if a confirmed passenger does not arrive within five minutes of departure and a seat becomes available.

If a passenger cannot make their scheduled run, they are expected to reschedule the ticket. One-Way and Round-Trip tickets are valid only for the run, date, and time scheduled and will become null and void after the scheduled bus departs. All tickets are non-refundable and no credits will be given.

A rescheduling fee of $2.00 per ticket will be charged for all One-Way and Round-Trip tickets that are rescheduled 30 minutes or less before the original departure. Tickets rescheduled 30 minutes or more prior to the original departure, will incur no fee to reschedule. This fee does not apply to Commuter Passes.

Commuters are afforded 16 hours to reschedule tickets after a missed run. After that time, the boarding pass will become null and void. No credits or refunds will be given.

Reservations offer confirmed seating on the bus, but not a particular seat. Trans-Bridge Lines does not provide seat assignment or preferential seating.

 Note: Any New Jersey Transit "pink tickets" are valid for six months from the date of purchase. New Jersey Transit no longer sells Trans-Bridge Lines tickets, but any outstanding "pink tickets" will be honored through their expiration dates. 

 Passengers must have a ticket to board the bus. Drivers will not transport passengers to another stop in order for them to purchase a ticket. Ticket purchases should be made in advance with a ticket agent, online at TransBridgeLines.com, or via a Cash Fare. No exceptions. 

We are a reservation-based company. Having an account is vital for making changes to your boarding passes in the event your schedule changes. It also provides passengers with the ability to manage their own travel experience when you require a change outside of our Customer Service Department's normal operating hours and an agent is not available to assist.

Commuters

When purchasing a 10, 20, 30, or 40-trip Commuter Pass online or at any of our Authorized Ticket Agent locations, creating an account is required. As a regular passenger, you will have the ability to reschedule boarding passes, make future purchases quickly, and store payment information. 

One-Way and Round-Trip Tickets

Creating an account is optional for regular ticket purchases, although we highly recommend it. If you choose not to create an account, you will still need to supply your name and email address in order to track purchases and provide assistance, if needed. Without creating an account, you will proceed with your purchase as a 'Guest'.

Benefits of Creating an Account

• Ability to change your trip details
• Reschedule boarding passes
• Easy access to boarding passes
• Stored payment details for faster purchases

Click here to create an account.

If you have navigated to the Sign In screen on our website Home page and cannot remember your username and password, please do the following:

• Click ‘Forgot Password’
• Enter your email address
• A link to reset your password will be sent to you.
• Note that the link will expire after 24 hours. After that time, you will need to follow the above instructions, once again, to receive a new link.

If you continue to experience difficulties gaining access to your account, please email webmaster@transbridgelines.com or call our Customer Service Department at 610-868-6001 or
800-962-9135 and someone will be happy to assist you.

Yes, there is a fee schedule for purchasing tickets online.

• Each One-Way ticket will incur a $2.00 fee upon purchase
• Each Round-Trip ticket will incur a $4.00 fee upon purchase
• Commuter Pass purchases will incur a $4.00 fee upon purchase
• A rescheduling fee of $2.00 per ticket will be charged for all One-Way and Round-Trip tickets that are rescheduled 30 minutes or less before departure. Before that time, 30 minutes or more before departure, there is no fee to reschedule. 
• There are no rescheduling fees for Commuter Pass tickets. These passengers are afforded unlimited changes with no additional fees.
• There are no fees when purchasing or rescheduling tickets at our Authorized Ticket Agent locations

Please follow these steps to purchase a Senior/Military/Disabled Reduced Fare ticket:

• Click Buy Tickets from the Home page of our website.
• Click 'One Way' or 'Round Trip' and choose your departure and destination locations, and the date you wish to travel. Note: You must know the day you will travel and each date will be a separate transaction.
• Under the Passenger field, choose Senior/Military/Disabled and the number of tickets you wish to purchase.  Note that that the ticket type is defaulted for Adult passengers. You will need to set the Adult ticket count to zero to avoid purchasing a regular Adult fare.
• Click Search and follow the prompts for booking the time you wish to travel.
• When you reach the payment page, you will be charged the Senior/Military/Disabled Reduced Fare, along with a $2.00 processing fee - To avoid this fee, you may purchase your ticket from any of our Authorized Ticket Agent locations.

In order to add and save a new form of payment, you must be in the process of making a purchase. Our system currently does not allow you to update your payment information outside of a purchase.

When purchasing a One-Way, Round-Trip, or Commuter Pass purchase, follow these steps for storing a new form of payment:

• Sign in to your account
• Choose the Commuter Pass or ticket you wish to purchase
• Click Agree to Terms and Conditions and Continue
• On the Select Payment Method page, click Select next to Enter a new credit card
• On the top left, check the Store this card in my account box
• Fill in the information fields and click Purchase
• Your card is now stored for future purchases

Each Trans-Bridge Lines passenger is allowed two suitcases and one carry-on under the below guidelines. As long as these rules are followed, it is not necessary to update your boarding pass for the number of bags.

• Any baggage stored in the baggage compartment must be tagged with a legible name tag
• Passengers must identify themselves when picking up their baggage at their destination
• All bags are subject to search and inspection
• The maximum weight limit is 50 pounds per bag
• A folding bicycle in a standard-sized carrying bag is permitted and will be transported in the lower baggage bay
• Excess baggage or large items, such as full-sized bicycles, will be transported for additional costs. Please call 610-868-6001 or 800-962-9135 for details.

Click here to read our full Baggage Policy information.

In order to schedule a trip on your Commuter Pass, please follow these steps:

• Sign in to your account.
• Click 'Commuter' from the top menu to view 'My Passes'.
• Next to your Commuter Pass, click 'Book Ride'.
• Choose your departure and arrival locations.
• Select your travel date from the calendar. This will generate a list of times available for booking.
• Click 'Book' next to your desired time choice.
• Click 'Go Back' after reviewing your boarding pass if you wish to book additional rides.

Remember:

• Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. 
• Your scheduled boarding pass will remain in your account until it is used or expires.
• From your smartphone, boarding passes may be added to Apple or Google Wallet. Simply click the black 'Save to Phone' button at the bottom of your boarding pass.
• If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the 'Save to Phone' button to add the new one

To reschedule a trip on your Commuter Pass, please follow these steps:

• Sign in to your account.
• Click My Trips from the top menu.
• Next to the trip you wish to reschedule, click View Ride, then Reschedule.
• If your original departure time has passed, but you are within the 16-hour timeline for rescheduling, you will find your tickets under the My Trips top menu and then the Past heading.
• Choose your departure and arrival locations.
• Select your travel date from the calendar. This will generate a list of times available for booking.
• Click your new desired time to reschedule your boarding pass.
• Click Go Back after reviewing your boarding pass if you wish to book or reschedule more rides.
• Commuters have 16 hours after a missed run to reschedule boarding passes. After that time, the boarding pass will become null and void and no credits or refunds will be given.

Remember:

• Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. 
• Your scheduled boarding pass will remain in your account until it is used or expires.
• From your smartphone, boarding passes may be added to Apple or Google Wallet. Click the black Save to Phone button at the bottom of your boarding pass.
• If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the Save to Phone button to add the new one.

To reschedule One-Way or Round-Trip boarding passes, please follow these steps:

• Sign in to your account.
• From the top menu, choose My Trips.
• Next to the trip you wish to reschedule, click View Ride then Reschedule.
• Select your travel date from the calendar. This will generate a list of times available for booking.
• Click Reschedule next to your new desired time to reschedule your boarding pass.
• Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. 
• Click Go Back after reviewing your boarding pass if you wish to book or reschedule more tickets.
• Rescheduling tickets will incur a $2 per ticket fee if scheduled less than 30 minutes before departure.
• One-Way and Round-Trip tickets may be rescheduled any time before the original run, date, and time of travel.
• One-Way and Round-Trip tickets are valid for the run, date, and time and will become null and void if not used on that date. All tickets are non-refundable and no credits or refunds will be given.

Remember:

• Always be sure to view your new boarding pass to ensure it is correct and to print it, if that is your intention. 
• Your scheduled boarding pass will remain in your account until it is used or expires.
• From your smartphone, boarding passes may be added to Apple or Google Wallet. Click the black Save to Phone button at the bottom of your boarding pass.
• If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the Save to Phone button to add the new one.

To reschedule a ticket purchased as a 'Guest', please follow these steps before the originally scheduled run, date, and time :

• Go to the Trans-Bridge Lines Home page.
• Click Find Boarding Pass inside the ticket purchase box.
• If you know your order number, click Yes to enter the number and your last name.
• If you do not know your order number, click No to enter your email address and travel date, then click View Ticket and follow the remaining instructions below. 
• Click View Ticket, then Reschedule next to the boarding pass you wish to change. If you are changing one part of a Round-Trip ticket, be sure to select Reschedule next to only the portion you wish to change.
• Fill in your stop location details to generate an offering of runs and select Book Now next to your choice.
• Review you information, agree to Terms & Conditions and select Continue.
• If there is a difference in ticket price, you will be prompted to enter payment information to complete the rescheduling.
• A confirmation will be sent to the email address provided.

There are several methods of presenting your boarding pass to the motorcoach driver:

• Boarding passes may be shown electronically by signing in to your account and presenting the boarding pass, with QR code, for scanning.
• You may save boarding passes to your phone by taking a screenshot and storing it as an image on your phone. When choosing this method, it is extremely important that the QR code is not clipped or the photo blurry. This could result in failure to scan the ticket and being denied boarding.
• You may add boarding passes to your Apple or Google Wallet. Click the black Save to Phone button at the bottom of your boarding pass. If you reschedule a boarding pass, you will need to delete the old one in your Apple or Google Wallet and click the Save to Phone button to add the new one.
• If you wish to present paper boarding passes to the driver, you may ask your Authorized Ticket Agent to print them at the time of purchase or print from your home printer by following these steps:

• Sign into your account
• Click My Trips from the top menu to view scheduled boarding passes.
• Next to your scheduled boarding pass, click View Ride and View Boarding Pass.
• Choose the green Print button.
• Click Go Back to view and print more boarding passes, if you choose to.

• One-Way and Round-Trip tickets are valid for the scheduled run, date, and time only. After the scheduled departure time, tickets become null and void. To avoid the loss of your One-Way or Round-Trip ticket, please reschedule it before the scheduled run, date, and time.
• Commuter Passes are valid for 30 days from the first scheduled date of travel.
• 30-trip passes will receive an extra three days of use.
• 40-trip passes will receive an extra four days of use.
• Commuter Pass timeframes are based on calendar days and include Saturdays and Sundays.
• Commuters have 16 hours to reschedule boarding passes after a missed run before they become null and void.

When purchasing a Commuter Pass, the valid time frame for the pass you are purchasing will appear on the Select a Commuter Pass page of your purchase.

Once you’ve purchased your chosen pass, 10, 20, 30, or 40-trip, the expiration date of the pass is visible by signing in to your account, and clicking Commuter and My Passes. The start date and expiration date appear under the number of rides left (in the white box).

Commuter Pass holders may cancel their tickets up to 16 hours past the originally scheduled run, date, and time by following these steps:

• Sign in to your account.
• Click My Trips from the black menu bar.
• Choose Upcoming.
• Locate the trip you wish to cancel and click the View Ride button.
• On the bottom, right-hand side of the page (beneath View Boarding Pass), click Cancel.
• The trip will be removed automatically and that boarding pass will return to your Commuter Pass for future scheduling.
• After 16 hours passed the originally scheduled run, date and time, the ticket becomes null and void and ineligible for rescheduling. No credits or refunds will be given.

One-Way and Round-Trip bus tickets may be canceled any time before the originally scheduled run, date, and time of travel, however, passengers are required to contact our Customer Service Department at 610-868-6001 or 800-962-9135 to request the cancellation.

One-Way and Round-Trip ticket holders with accounts may reschedule any time before the originally scheduled run, date and time of travel by signing in to their accounts and following the prompts. 

Those who wish to reschedule a Guest purchase must contact our Customer Service Department for assistance.

• Log in to your account.
  
• Navigate to the My Trips tab found at the top of the screen.
• Choose Add Trip.
• Input the required details of the order:
  Order Number
  Email
  Buyer/Passenger Last Name
• If the trip is successfully found, it will be added to your Upcoming Trips tab and you will receive a confirmation email to the address associated with the account.